OTRS Software Solutions
Workflows to drive ROI throughout the enterprises. OTRS offers ready-to-use solutions as well as customizable software for all of your service management needs. Easily manage inquiries, requirements, tasks and assets. Business process automation and workflows help to optimize your resources and improve return on investment. OTRS software solutions are the perfect choice for companies of any size.
Customizable Software
OTRS is flexible and customizable software with out-of-the-box solutions for all service management needs.
Solutions
Boost customer satisfaction very rapidly – never miss requests, lower the response time (MTTR)
Support for your IT department with automated, ITIL4-compliant processes
Automate office management processes with our software solution
Support your HR team with numerous processes, such as application or leave management
The solution for fast security orchestration, automation, and incident response
If it supports you instead of hindering you, then it is configured correctly.
Sebastian Erb, Head of the Process Operation and Further Development Working Group in the ISBJ Unit.
Today, we were able to receive demand, track and manage requests and authorizations, and navigate among the 15 business units responsible for the solution. Our response time is a critical factor, and OTRS ensures that requests do not disappear or go unanswered.
Jesaias Arruda, Infrastructure Manager at Bemol.
The fact that we are expanding OTRS to other departments is proof that security made the right choice; it’s fast, flexible, reliable and easy.
Giovanni Mellini, security engineer at ENAV S.p.A.
In the seven years we’ve been using OTRS as a contract customer, we’ve only had positive experiences. We really appreciate the reliable and competent support.
Georg Rölli, Head of IT Operations at Livit AG
OTRS enhances our service quality internally and externally – we look forward to further exploiting the solution's potential and are excited about future developments.
Nico Wegner, Head of IT (CIO) & Chief Information Security Officer (CISO)
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