Podcast Episodes

Join our Managing Director in Mexico, Francisco Cruz, as he discusses service delivery in a global environment. He shares his experiences of working a mid-sized global business

On today’s podcast, we’re celebrating customer and support teams around the world by talking with Alex Kaiser, Director of Customer Solutions at OTRS Group.

On today’s “Your Ticket to Success”, Business Relationship Manager John Coggins of OTRS, Inc. talks about how technology impacts students, educators, parents and support personnel in a huge number of ways.

In this podcast, Enrico Schwenke talks to Michael Voigt, CEO of Viosys AG. You’ll learn a lot about Viosys AG’s exciting, wide-ranging offering and its very special customer focus.

From project oversight to employee recognition, CMO & CHRO Sabine Riedel talks with us about how growing companies can manage workloads efficiently.

On today’s “Your Ticket to Success”, Country manager of OTRS Group in Singapore, Daphne Sim, talks to us about three key things that are vital for businesses as they adapt and keep up with modern markets.

On today’s “Your Ticket to Success”, Andreas Bender, OTRS Group VP of Consulting, talks with Malena Wilson about the value of ITSM and what type of talent best supports a company’s ITSM goals.

On today’s “Your Ticket to Success”, Business Relationship Manager John Coggins shares information about how building and retaining relationships with customers positively impacts your business.

The marketing/PR world is ever-changing, especially when you’re working internationally. Two accomplished Directors from our marketing team jump on this month’s podcast to share what global marketing is like within OTRS Group.

Andreas Bender, Vice President of Consulting, discusses the constantly changing business world and how company growth makes demand for versatile automated tools high.

Jeffrey May, Director of Sales at OTRS Group, shares his insights on the developing technology educational systems are being presented. Jeffrey is a military veteran and has been with our company for almost four years; his day-to-day work includes chatting with IT professionals, school districts and universities from all over the world.

We talked with Nils Leideck about Business Process Management. Nils is a product manager at OTRS and responsible for CONTROL and ADVANCED ANALYTICS, among other things. In the podcast we learn interesting things about his background and especially his experience with BPM.