Simplifique as operações de suporte e atendimento ao cliente com o OTRS. Nossa plataforma oferece soluções personalizáveis para uma ampla gama de unidades de negócios, desde TI até RH. Com recursos como gerenciamento de tickets, automação e geração de relatórios, o OTRS pode ajudar sua organização a fornecer um serviço excepcional a todos os clientes.
Notícias (em inglês)
Customer service management: background, advantages, functions
Customers expect, demand and deserve excellent service. Companies must recognize that the quality of service delivery is a decisive factor for their success. After …
Automated customer service: advantages, best practices, examples
Customer service is an important success factor for companies. After all, the image that a customer has of a company manifests itself above all …
DORA: How cyber security works in the financial sector
Cybersecurity is everyone's business, especially in the financial markets. The European Commission has now introduced a comprehensive security framework for these with the DORA …
Task management: definition, examples, methods, software
Everything in a professional context revolves around tasks. This makes it all the more important to organize them sensibly and purposefully. In order to …
10 ITSM Best Practices – Delivery Service More Successfully
Best practices in ITSM are proven methods that ensure the efficient provision and management of IT services. They serve to optimize processes, increase service …
IT Solutions: How companies benefit from them
Problem - solution: It's a simple connection, but one that sometimes requires complex steps. An IT solution is more than a piece of software. …
