OTRSmag – The OTRS Blog
for today’s leaders
OTRSmag is packed with strategies and information to help leaders excel in the areas of ITSM, Corporate Security and Customer Service.
OTRSmag
Customer service management: background, advantages, functions
Customers expect, demand and deserve excellent service.
Companies must recognize that the quality of service delivery is a decisive factor for their success. After all, winning a customer costs a lot of money. Losing it due to poor service would be a financial mistake.
This article explains how to achieve targeted customer service management in order to protect the bottomline.
Automated customer service: advantages, best practices, examples
Customer service is an important success factor for companies. After all, the image that a customer has of a company manifests itself above all in the service experience. Automation is a promising way to provide fast and individualized services - but caution is advised in some areas. This article explains how good automated customer service works.
DORA: How cyber security works in the financial sector
Cybersecurity is everyone's business, especially in the financial markets. The European Commission has now introduced a comprehensive security framework for these with the DORA Regulation (Digital Operational Resilience Act). This article shows what DORA means and how companies can prepare for it.
Task management: definition, examples, methods, software
Everything in a professional context revolves around tasks. This makes it all the more important to organize them sensibly and purposefully. In order to fully benefit companies, tasks should serve a higher purpose, be well structured and completed on time. This article shows how this can be achieved with effective task management.
10 ITSM Best Practices – Delivery Service More Successfully
Best practices in ITSM are proven methods that ensure the efficient provision and management of IT services. They serve to optimize processes, increase service quality and align with strategic business objectives. The aim is to sustainably promote scalability and customer satisfaction.
IT Solutions: How companies benefit from them
Problem - solution: It's a simple connection, but one that sometimes requires complex steps. An IT solution is more than a piece of software. It is a comprehensive approach that technical support uses to solve a business problem or improve a process.
Here we explain exactly what business IT solutions are, what types exist and how companies can benefit.
Categories
- About OTRS Group (21)
- Automation (4)
- Corporate Security (27)
- Customer Service (32)
- Developing a Corporate Culture (12)
- Digital Transformation (56)
- General (97)
- ITSM (42)
- Leadership (22)
- OTRS in Action (8)
- Processes (7)
- Using OTRS (16)
