
What are IT solutions?
“That’s the solution!” is how an IT solution should ideally feel. It should solve an existing problem, lead to process optimization or ensure efficient target achievement.
On the technical side, this includes the following:
- software
- hardware
- data
- infrastructure, and
- security mechanisms.
On a qualitative level, these factors include:
- consulting
- integration
- support, and
- other services, as necessary.
Examples include ERP systems, cloud services, IT security solutions, databases, communication platforms and automation tools.

IT solutions: Definition
An IT solution is a comprehensive approach that goes beyond the mere application of software. It combines components such as hardware, infrastructure, services, integration, support or consulting. It is often individually tailored to a company in order to meet its specific needs.
An IT solution is different from software because it is a complex concept. It may comprise several software products and other elements.
Tobias Kortas
What types of problems are solved?
In the corporate world, there are countless problems and opportunities to use information technology in a meaningful way. It is important that an IT solution brings peace of mind to business owners.
IT solutions: Examples
The following examples use specific categories to illustrate the types of IT solutions available. Each type addresses specific requirements in companies or organizations.
Example #1: Information centralization
These include solutions such as ERP, CRM and HR systems. These are comprehensive, scalable IT solutions that meet the complex requirements of large companies. They integrate various systems and processes, such as financial management, customer relationship management (CRM) or human resources (HR). One of the aims is to manage data centrally and optimize company-wide processes.
Example #2: Data management
Data management solutions help companies organize, store, protect and analyse data effectively and purposefully. In the best case scenario, better decisions can be made based on this and processes can be sensibly revised.
Example #3: Increased IT security
Protecting systems and networks from threats such as hacker attacks or malware is of fundamental importance. The spectrum ranges from firewalls, encryption, analysis and incident identification to comprehensive protection of sensitive company data through an Information Security Management System (ISMS).
Example #4: Communication and collaboration
In the modern corporate world, business has changed. Remote work and large geographical distances are now the norm. Team members must communicate with each other and external parties in a targeted manner.
By using the right communication and collaboration platforms a strong culture is developed. This also improves the quality of collaboration.
Example #5: Automation and AI
Artificial intelligence (AI) and process automation lead to better outputs. For example, companies benefit from AI chatbots for support or use machine learning for better workflows. The list of benefits of artificial intelligence is long. Related solutions should always should always focus on the practical benefits.
Example #6: E-commerce
An e-commerce solution supports companies in setting up and operating online stores. It includes functions such as product management, payment processing, ordering processes and marketing tools. An important goal is to offer customers a seamless shopping experience.
Example #7: Industry-specific solutions
An industry-specific IT solution optimizes processes according to specific requirements. Examples of this include electronic patient records in the healthcare sector or trading systems in the financial sector. In most cases, the aim is to be competitive within one’s own industry or to offer clients a good service.
Application in large companies
Large companies (enterprises) usually have complex IT environments. Each department usually has its own requirements, prerequisites and success metrics.
Needless to say, solutions must cover a wide range of application scenarios. Selected systems must have a wide range of functionalities, be highly scalable and integrate easily.
Examples of enterprise solutions include:
- ERP systems – for managing business processes
- CRM tools for customer relationship management or
- Data analysis solutions such as business intelligence platforms.
Use in small and medium-sized enterprises (SMEs)
Large companies tend to focus on goals such as process optimization, greater security or staying ahead of the competition. In contrast, small and medium-sized enterprises are increasingly focusing on factors such as:
- cost savings,
- process digitalization and
- diving growth.
These require effective solutions that deliver as much performance as possible at the lowest possible cost. They must also be scalable to support the business as it grows.
Typical IT solutions for SMEs may include:
- Cloud-based business software such as Microsoft 365,
- Collaboration tools such as Slack or Trello, or
- CRM systems such as HubSpot.
However, IT security also plays an important role here. And, depending on their model, e-commerce solutions, such as web store services, may be practical.
Customized IT solutions
It’s like clothing: Tailor-made fits best.
IT service providers can develop options that are individually tailored to specific company needs. These are highly beneficial when there are unique business processes for which a standard offering is not sufficient. For example, automation of a unique business process may be developed individually.
Of course, a cost-benefit analysis would reveal whether this is possible. In commercial terms, the ROI must be calculated before such a project begins.
Sometimes, these are created in-house. These can be helpful as an interim answer. This gives room for advance planning that will support the longer-term business goals.
Tip: Since customized solutions also mean a high cost factor, it is advisable to choose an IT solution that can be easily adapted to individual needs and requirements.
Tobias Kortas
What does your business need today?
When investing in a new solution, it should deliver on an overarching benefit. Examples may be better service provision, reliable security or concrete time savings.
Below are some key benefits to consider.
1. Greater efficiency
Companies strive for productive and effective work. They also aim for the best possible results with the least possible effort – efficiency. In concrete terms, optimizing or automating processes can save a lot of time, money and resources. At the same time, optimized processes lead to better results.
2. Increased customer satisfaction
The customer is king. Companies depend on the loyalty of their customers. By using the right tools, processes and training customer satisfaction increases.
An example of using a solution would be improving communication or enabling personalized services and quick responses to inquiries. A self-service portal, for example, can guide customers quickly to the answers they are looking for.
3. Competitive advantage
The right IT solution helps companies gain valuable advantages over the competition. For example, automated processes or targeted workflow management can lead to faster and more cost-effective work. AI and IoT technologies also make it possible to develop new products, services or business models,
4. More security and compliance
The right IT solutions lead to better security in a variety of ways. Examples include data encryption, access controls, backups and restores.
Professional device management – the proper administration of various devices – also provides effective protection against unauthorized access or data loss.
In addition, the right IT solutions support compliance with legal requirements, which is particularly important in highly regulated industries.
5. Better decision-making
IT can pave the way for clarity and documentation of data that drives better decisions.
Data can “nudge” targeted user behavior. Applications such as AI-based summaries can provide a quick overview of complex processes. This means a quick decision about the next step can be made.
Remember: the cost-benefit ratio must be right
IT solutions offer many other solutions too. Examples include an optimized user experience, 24/7 service and cost savings through proven IT solution providers.
But, it is crucial that the cost-benefit ratio is high. Companies should have clarity on how they will benefit from selected solutions. Where this can vary greatly from company to company, steps such as a company-specific selection makes sense.
Solving customer problems
OTRS offers customized IT solutions that can be used for many different purposes across all industries. Through good adaptability, fast implementation and reliable local support OTRS customers solve a vast number of operational problems.
Often addressed areas in which OTRS Group works, include:
- ITSM (IT Service Management)
- Cyber Defense & Security Incidents
- HR Management
- Office Management
- Customer Service & Support
Conclusion: Apply technology for success
If you have a problem, you should look for a suitable solution as quickly as possible – and find it. This is no different in IT. The subtle difference is that IT often forms the basis for a company’s success.
It is important to point out the difference between pure software and an IT solution. A solution solves a business problem by using software, services, processes and more.
Users benefit from the focus on finding benefit-oriented answers to their problems. This includes options that improve upon processes and workflows, security and data-driven – decisions.
Find out how you can best benefit from OTRS IT solutions.