Author OTRS
OTRSmag – The OTRS Blog
for today’s leaders
OTRSmag is packed with strategies and information to help leaders excel in the areas of ITSM, Corporate Security and Customer Service.
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Author OTRS
Tips for Successfully Becoming a Customer-Centric Company
A customer centric business model has almost become a buzzword. It sounds great and companies are quick to claim that they focus on customer-oriented needs. The question is if it holds up to their actual lived standards.
It’s simple to say that you put customers at the center of all you do. It is significantly harder to actually operate in that manner. Fortunately, there are steps you can take to improve your relationships with your customers.
Time Tracking to Maximize Billing and Productivity
Time tracking helps service businesses drive profitability in two ways. For teams that sell services directly, such as agencies, legal teams, or consulting groups, every moment of customer work done equates to additional revenue. For teams that offer support services, maximizing the efficiency of each agent reduces waste and the need for additional workers.
Human Resource Management (HRM) – Importance & Functions
Excerpt Human resource management (HRM) is more than just personnel management. It encompasses all areas of an organization's human capital. Learn more about its importance, functions and future development.
Help Desk vs. Service Desk
What are the Differences?
Help Desk vs. Service Desk. Know the key differences, functionalities, and benefits of each. Optimize your IT support today.
What Is Asset Management?
A Pathway to Better Asset Control
Asset management is the practice of gaining the most possible value from assets. Optimizing the use of your company's assets has financial and sustainability benefits. Asset management is the key to ensuring this optimization.
CSR at OTRS – A Look Back at 2022
The OTRS Group continued to expand its corporate social responsibility activities in 2022. The focus of our CSR measures this year was once again on sustainable and social projects. A look back.
Excelling in Customer Service Through Social Media – Best Practices and Tips
Customer service is the core component of an excellent customer experience (CX). With social media, you can improve customer service. Optimizing customer satisfaction and strengthening the brand are the goals. Learn the facts and tips here.
Knowledge Management in Customer Service
Knowledge management helps customer service teams improve customer satisfaction (CSAT), time to resolution (TTR) and the overall customer experience. More simply said, it keeps customers happier and speeds up the work of customer service agents.
Customer Service Templates
Customer Service Templates provide OTRS agents with ready-to-use and customizable text templates. Keeping consistent information for the customer and saving admin time!
CSR at OTRS
As a company, we live and work today in a way that protects the future – that’s what Corporate Social Responsibility is all about at OTRS Group.
CSR: 3 Reasons Why Every Company Should Get Involved
Corporate social responsibility (CSR) is no longer just part of good manners. Companies are now required by law to disclose actions based on their social and environmental responsibilities.
A Look Back at Our 2021 CSR Activities
Another year full of ups and downs. Yet we have maintained our commitment to social and sustainable CSR activities throughout 2021.
A Review of Our CSR Activities in 2020
Even though we were limited in our actions due to contact restrictions, there were numerous ways to help. A review of OTRS Group CSR activities.
OTRS AG Supports the Women’s Shelter in Oberursel With Donations, Clothing and Toys
The current situation leads to increasing tensions in households, that’s why the OTRS AG supports the women's shelter in Oberursel with donations.
OTRS AG supports the “Class 2000” program
The OTRS AG is sponsoring a 3rd grade class within the program “Class 2000” and promotes health in elementary schools.
Why a good corporate culture pays off now
Innovative communication tools are necessary for efficient and pleasant work in the home office, but corporate culture is just as important.
“OTRS 8 is by far the biggest modernization release in OTRS history”
The new release will be on the market soon. We talked to Manuel Hecht, VP Global Software Development, to take a look behind the scenes of OTRS 8.
OTRS Company Event 2019
The group celebrated its 9th international Company Event, which focused on the company's mission statement.
“Why Marketing and Human Relations have the same roots and how to prepare well for coincidences…”
Eight questions to Sabine Riedel, our board member responsible for the Marketing and Human Relations departments.
OTRS Group Nourishes the Hearts of Employees
On Tuesday, July 30, a team of OTRS Group employees gathered in Rock Hill, SC, to help out at the Dorothy Day Soup Kitchen.
OTRS Helps at Wiesbaden
Children’s Hospice
This was no ordinary working day for the employee of OTRS at the children's hospice Bärenherz in Wiesbaden.
IT Focus in 2019: What Are the Top Priorities for German and American CIOs?
The differences between Germany and the USA are small, and one sector stands out the most.
Categories
- About OTRS Group (21)
- Automation (4)
- Corporate Security (27)
- Customer Service (32)
- Developing a Corporate Culture (12)
- Digital Transformation (56)
- General (97)
- ITSM (42)
- Leadership (22)
- OTRS in Action (8)
- Processes (7)
- Using OTRS (16)
